Waste Disposal Streatham Customer Privacy Policy

This Privacy Policy explains how Waste Disposal Streatham collects, uses, stores, and protects personal data relating to customers and prospective customers within the Streatham area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Waste Disposal Streatham customers in the area, including anyone who contacts us, books our services, or otherwise interacts with us in relation to waste disposal services.

Who We Are And Scope Of This Policy

Waste Disposal Streatham provides waste removal and related services to residential and commercial customers in the Streatham area. For the purposes of data protection law, Waste Disposal Streatham is the data controller in respect of personal data that we collect and use about you. This Privacy Policy covers all personal data processed in connection with enquiries about our services, bookings, on-site work, customer support, and related administration for customers in the Streatham area.

Personal Data We Collect

We only collect personal data that is relevant and necessary for delivering and managing our waste disposal services. The types of data we may collect include:

Contact and identification details: name, address, property access details where relevant, telephone numbers, and email addresses.

Service and contract information: details of the services you request, service history, booking dates and times, collection locations, photographs of waste or site where reasonably required for quotes or evidence of completion, and any special instructions you provide.

Payment and billing details: information needed to process payments and manage invoices, such as billing address and payment confirmations. Where we use third-party payment processors, we do not receive or store full card details, but may receive limited information such as transaction references and partial card information for verification.

Communication records: copies of emails, text messages, call notes, and other communications relating to enquiries, bookings, complaints, or feedback.

Technical and usage data: information about how you contact us through our website or digital channels, such as IP address, device details, and basic analytics data for security and performance monitoring where applicable.

How We Collect Your Data

We collect personal data directly from you when you contact us by telephone, email, online forms, messaging services, or in person, and when you make or amend a booking. We may also obtain data indirectly when a third party arranges waste disposal on your behalf, for example a landlord, managing agent, or business partner, who provides us with your details in order for us to deliver the requested service.

Lawful Basis For Processing

We process your personal data only where we have a valid lawful basis under data protection law. The main lawful bases we rely on are:

Contract: we process your data to enter into and fulfil our contract with you, including taking steps at your request before a contract is agreed, scheduling collections, providing waste disposal services, managing payments, and communicating with you about your bookings.

Legal obligation: we may process data where necessary to comply with our legal obligations, for example record-keeping for tax and accounting, or cooperating with lawful requests from regulators or public authorities.

Legitimate interests: we may process data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This may include managing our relationship with you, improving and developing our services, maintaining security, preventing fraud, and handling queries or complaints.

Consent: in limited cases we may rely on your consent, for example where required for certain types of marketing communications. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage services: setting up and administering your customer account, arranging collections, managing on-site work, issuing quotes, and confirming completion of services.

To process payments and invoices: sending invoices, recording payments, and dealing with any billing queries or disputes.

To communicate with you: responding to your enquiries, confirming or updating bookings, sending service-related notices, and dealing with feedback or complaints.

To manage our business operations: maintaining internal records, monitoring service quality, planning routes and schedules, and training staff and contractors.

To meet legal and regulatory requirements: retaining financial and service records for the required periods and cooperating with lawful requests from regulators or authorities.

To protect our rights: preventing and detecting fraud or misuse of our services, and pursuing or defending legal claims where necessary.

Data Processors And Sharing Of Personal Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged under contract, may only process personal data on our documented instructions, and must implement appropriate security measures. The main categories of processors include:

IT and hosting providers who support our email systems, databases, and digital tools used to manage bookings and customer information.

Payment processors and financial service providers who handle card payments or other transactions and provide us with payment confirmations and related information.

Administrative and professional service providers such as accountants or auditors who assist us with compliance and business management.

We may also share personal data with other independent data controllers where necessary, for example with insurers, legal advisers, or public authorities when required by law, or in connection with legal claims. We do not sell your personal data to third parties.

Retention Of Your Personal Data

We keep personal data only for as long as is necessary for the purposes for which it was collected or to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data:

Service and contract records, including contact details and booking information, are typically retained for up to seven years after the end of our relationship with you to comply with tax and accounting obligations and for the establishment or defence of legal claims.

Communication records and routine correspondence are usually kept for a shorter period where they are no longer needed for ongoing service, dispute resolution, or legal purposes.

Where data is collected based on your consent and we no longer have any other lawful basis to retain it, we will delete it when you withdraw consent or when it is no longer required for the consented purpose.

When personal data is no longer needed, we will securely delete or anonymise it.

Security Of Your Data

We take the security of personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include access controls so that personal data is only available to staff and processors who need it, secure storage and transmission methods, staff guidance and procedures, and regular review of our security practices. While we take reasonable steps to protect your data, no system can be completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access: request confirmation of whether we process your personal data and receive a copy of the data we hold about you.

Rectification: request correction of inaccurate or incomplete personal data.

Erasure: request deletion of your personal data where there is no longer a lawful basis for us to retain or process it.

Restriction: request that we restrict the processing of your data in certain circumstances, such as while we consider a challenge you have raised about accuracy or our use of the data.

Objection: object to processing that is based on our legitimate interests, including certain profiling, where your particular situation gives rise to objections.

Data portability: request that we provide you with personal data you have given us in a structured, commonly used, and machine-readable format, where processing is based on consent or contract and carried out by automated means.

Where we rely on consent, you also have the right to withdraw that consent at any time. If you wish to exercise any of these rights, you can contact us using the contact details provided below. We may need to verify your identity before responding to your request.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where personal data is processed in such locations, we will ensure that appropriate safeguards are in place to protect your data, such as recognised adequacy regulations or standard contractual clauses, in accordance with data protection law.

Contact And Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact Waste Disposal Streatham using our usual customer contact channels. We will respond to your requests and concerns as promptly as we reasonably can.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We would encourage you to contact us first so that we can attempt to resolve any issues directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any significant changes will be explained in an updated version of this policy. The updated policy will apply from the date it is issued and will cover all Waste Disposal Streatham customers in the area from that date onwards.