Waste Disposal Streatham Service Terms and Conditions

These Terms and Conditions govern the provision of waste disposal and waste collection services by Waste Disposal Streatham to customers within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing our team to undertake any work at your premises.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means any individual, business, organisation or other party that requests, books or receives waste disposal or waste collection services from us.

Services means any waste disposal, waste removal, waste collection, rubbish clearance, recycling or related services that we provide within our service area.

Booking means a confirmed request for Services made by the Customer and accepted by us, whether made by telephone, email, online form or any other agreed method.

Waste means any materials or items presented by the Customer for collection or disposal, including general household waste, commercial waste, bulky items and recyclable materials, but excluding any prohibited or hazardous waste as set out in these Terms and Conditions.

Service Area means the primary operational area covered by Waste Disposal Streatham and neighbouring locations as notified by us from time to time.

2. Scope of Services

We provide waste disposal and waste collection services for domestic and commercial Customers. Our services may include one-off collections, regular scheduled collections, bulky waste removal, garden waste clearance, and recycling-focused collections, subject to availability and suitability for your premises.

The exact scope of the Services to be provided, including the type and estimated quantity of Waste to be collected, will be agreed with you at the time of Booking. Any description of Services provided in advertising or general information is illustrative only and does not form part of the contract unless expressly stated in writing.

3. Booking Process

Customers may request a Booking by telephone, email or through any online booking facility we provide. To make a Booking, you must provide accurate information regarding:

1. Your full name or business name, contact details and collection address within our Service Area.

2. The type of premises (for example, residential, commercial, office, retail or other).

3. The type and approximate volume or weight of Waste to be collected.

4. Any issues that may affect access or the safe completion of the Services, including parking restrictions, limited access, stairs, lifts or security arrangements.

A Booking is only confirmed when we have accepted your request, agreed any charges and provided you with a collection date and time window. We reserve the right to refuse a Booking at our discretion, including where the proposed Waste is unsuitable or falls outside our licensing or operational capabilities.

You are responsible for ensuring that all details provided during the Booking process are complete and accurate. We are not liable for any delay, additional costs or failure to provide Services resulting from incorrect or incomplete information supplied by you.

4. Access and Customer Responsibilities

You must ensure that our team has safe, reasonable and lawful access to your premises at the agreed time. This includes arranging any permits or authorisations required for parking or entry to private land, shared spaces or controlled areas.

You must present the Waste for collection in a safe and accessible manner, in accordance with any instructions provided at the time of Booking. Where waste bags, containers or items are not appropriately secured or are unsafe to handle, we may decline to remove them or may need to adjust the Service and the relevant charges.

You must ensure that no hazardous or prohibited items are included within the Waste presented for collection, unless we have expressly agreed in writing to handle such materials in compliance with applicable regulations. You are responsible for separating or identifying any items that require special handling.

5. Waste Types and Prohibited Items

Our Services generally cover non-hazardous household and commercial waste, including general rubbish, recyclables, furniture, appliances that are safe to handle, garden waste and similar items commonly produced within households and business premises.

Certain items are prohibited unless specifically agreed in advance and handled under specific arrangements. These may include:

1. Hazardous waste such as chemicals, solvents, oils, paints, asbestos, clinical or medical waste, pesticides and similar materials.

2. Pressurised containers or gas cylinders.

3. Explosive, corrosive, toxic or flammable substances.

4. Electrical items that require specialist disposal where we are not licensed for such activity at the time of collection.

If any prohibited or hazardous waste is discovered within the Waste after collection, you may be liable for any additional costs, penalties or regulatory action associated with its handling, transport or disposal. We reserve the right to refuse to collect or to immediately return any such items if it is safe and legal to do so.

6. Pricing and Quotations

Our charges for waste disposal and waste collection are usually based on a combination of factors, which may include the estimated or actual volume of Waste, its type, weight, accessibility, labour required and any disposal or recycling fees.

Any quotation provided before the Service is an estimate only, based on the information you supply. The final price may change if the actual quantity or nature of the Waste differs from that described, if access conditions are more difficult than disclosed, or if additional work is requested on the day of collection.

We will use reasonable efforts to inform you of any change in price before proceeding with the adjusted Service. If you do not agree to the updated price, we may cancel the Booking or limit the Service to the work that was originally quoted, at our discretion.

7. Payments and Invoicing

Unless we agree otherwise in writing, payment is due in full on completion of the Service on the day of collection. We may accept payment by cash, card, bank transfer or other methods advised at the time of Booking.

For business Customers with agreed credit terms, we will issue an invoice after the Service, which is payable within the period specified on the invoice. We reserve the right to charge interest on any overdue sums at the maximum rate permitted by applicable law, together with any reasonable costs of collection.

If you fail to make payment when due, we may withhold further Services until all outstanding amounts are settled. We may also suspend or cancel any future Bookings without liability to you.

8. Cancellations and Rescheduling

You may cancel or reschedule a Booking by giving us reasonable notice prior to the agreed collection time. We ask that you notify us as soon as possible if you need to change or cancel your appointment so that we can manage our schedule efficiently within our Service Area.

We reserve the right to charge a cancellation fee where:

1. You cancel with less than 24 hours notice prior to the agreed collection time.

2. Our team attends your premises at the agreed time but is unable to gain access or complete the Service due to your act or omission, including where nobody is available to grant access or the Waste is not presented.

3. You unreasonably refuse to allow the Service to be carried out after we have attended the premises.

Any cancellation fee will be reasonable and proportionate to the costs we have incurred in preparing for and attending the Booking.

We reserve the right to cancel or reschedule a Booking due to circumstances beyond our control, including severe weather, vehicle breakdown, staff illness or regulatory issues. In these cases we will seek to offer an alternative appointment as soon as reasonably possible, and we will not be liable for any indirect losses you may suffer as a result of the delay.

9. Service Delivery and Performance

We will use reasonable skill and care in providing the Services and will make reasonable efforts to arrive within the agreed collection window. However, any times given for arrival or completion are estimates only and are not guaranteed.

If we expect a significant delay to your Booking, we will endeavour to contact you using the details you provided at the time of Booking. You should ensure that the contact information you provide remains up to date.

Upon completion of the Service, we may request that you confirm that the work has been carried out to your reasonable satisfaction. Any concerns about the Service should be raised with our team on site where possible, or reported to us promptly afterwards.

10. Compliance with Waste Regulations

We operate in accordance with applicable UK laws and regulations related to waste disposal, including duties of care regarding the handling, transport and lawful disposal or recycling of Waste collected within our Service Area.

We will take reasonable steps to ensure that Waste is transported only by authorised carriers and disposed of or treated at appropriate facilities. We may issue waste transfer notes or other documentation where required by law or good practice, particularly in relation to commercial waste collections.

You acknowledge your own responsibilities as a producer of waste under UK waste regulations and agree to cooperate with us to ensure compliance. This may include providing accurate descriptions of the Waste, segregating waste types where appropriate and retaining copies of any documentation that we provide for your records.

11. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

Subject to the paragraph above, our total liability to you for any loss or damage arising out of or in connection with the provision of Services, whether in contract, tort, negligence, breach of statutory duty or otherwise, will be limited to the total price paid or payable for the specific Booking out of which the claim arises.

We will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or any similar losses, arising from or in connection with our Services or any delay or failure to perform.

We will take reasonable care when carrying out the Services at your premises. You must notify us of any fragile surfaces, hidden services, or particular risks. We are not liable for normal wear and tear or minor scuffs that may reasonably occur during the removal of large or heavy items where access is restricted and every reasonable care has been taken.

12. Customer Indemnity

You agree to indemnify and hold us harmless from and against any claims, costs, damages, losses, liabilities and expenses arising out of or in connection with:

1. Any breach by you of these Terms and Conditions.

2. The inclusion of hazardous, prohibited or misdescribed Waste in any materials presented for collection.

3. Any failure by you to comply with applicable waste regulations in relation to the Waste you produce or present for collection.

13. Data Protection and Privacy

We will collect and use your personal information only as necessary to manage your Bookings, provide the Services, take payment and, where agreed, to communicate with you about relevant waste collection services in our area.

We will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to safeguard your information against unauthorised access, loss or misuse.

14. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business practices. The version in force at the time of your Booking will apply to that Booking.

We may publish updated terms on our website or make them available on request. Continued use of our Services after changes take effect will constitute your acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy, nor will any single or partial exercise of any such right or remedy prevent any further exercise of it.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations at any time, provided that this does not reduce the level of protection afforded to you under these Terms and Conditions.

These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of waste disposal and waste collection services within our Service Area and supersede any previous agreements, understandings or arrangements between us, whether written or oral.